Johnson & Sons Paving Grows Via Customer Service

Johnson & Sons Paving Grows Via Customer Service

Editor’s note:  Johnson & Sons is profiled in the December 2018 issue of Asphalt Pro magazine. Click here to read the entire article.  See below for excerpts.

….  Johnson & Sons Paving, Lannon, Wisconsin, has seen growth since opening its doors Spring 2014. In fact, the commercial paving contractor was recently named one of the “Milwaukee Area’s Future 50” companies, which recognizes fast-growing companies in business for at least three years and showing significant revenue and employment growth.

Today, Johnson & Sons has 52 employees and provides a full range of asphalt construction services for customers in Milwaukee and Waukesha, while recently expanding into Madison, Racine and Kenosha….

…Johnson & Sons’ President Jason Johnson credits the growth in part to the company’s business approach of “putting customers first.” “We really try to make quality work and exceptional customer service our calling card,” Johnson said. “We work with customers on their schedules, not ours. Whatever they want, that’s what we’ll do.”

With several years of experience under its belt, Johnson said the company has identified its sweet spot as large commercial parking lots and driveways, and condo and homeowners associations. “It’s a good niche for us and we’re earning a reputation as a company that does quality work on time and on budget,” Johnson said. “That’s led to a lot of repeat business and referrals, which are the lifeblood of any young company.” …

… The company places about 53,000 tons of asphalt per year and Johnson shared, “About 90 percent of our work is with asphalt. We also do concrete work, primarily for curbs, gutters and sidewalks as part of our commercial paving jobs.” …

… Many of the employees who started with Johnson & Sons have moved into more senior roles and they’ve helped bring new talent to the team by recruiting friends and family members. “We work hard, we get along well and we socialize outside of work, too,” Johnson said. “It feels good when an employee wants his or her buddy to come work for us. It validates that we must be doing something right.”

Like most young companies, Johnson said he has a lean management team and he’s looking to develop and recruit the skills sets needed to support growth. As for the company brand, Johnson said the company will continue to focus on quality work and exceptional customer service. “If we take good care of our customers, they’ll come back and they’ll let others know about us. And that’s what makes for a successful business.”….

 

 

 

 

 

2018-12-04T08:27:09+00:00 December 4th, 2018|0 Comments

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