Editor’s Note: Johnson & Sons Paving Owner Jason Johnson was recently interviewed for an article in Roland Machinery Co.’s Industry Scoop Magazine, “a publication for and about the construction industry. Click here to read the article (pages 7 & 8). See below for excerpts.
Johnson & Sons Paving Co. This Southeastern Wisconsin Paving Firm has grown rapidly by “taking care of people.”
Make no mistake, Jason Johnson enjoys his job as owner of Johnson & Sons Paving. He enjoys the smell of asphalt, the way a new or renovated parking lot looks, and the sense of satisfaction that comes from a job well done. Those were all factors in why he started Johnson & Sons, but they aren’t his primary motivation for running the business.
“My main purpose as a business owner is to take care of people, specifically my employees and my customers.” “Of course, I want my business to make money. It has to make money. But to be able to help people while doing something I love – that’s what it’s about for me. By taking care of employees and letting them know that they’ll do well if the company does well, I feel like I’m getting the best workers and their best effort all of the time. As for customers, if we take of them, they’ll come back to us – and they’ll let others know about us. So taking care of others is what I focus on every day.”
Johnson said his philosophy came from meetings he had with other business owners prior to starting Johnson & Sons. “Our calling card is quality work and top customer service. We work with customers on their schedules – not ours. Do they want to minimize disruption by doing ten spaces at a time, or do they want us to shut down the parking lot and do the whole thing in a day? Whatever they want, that’s what we’ll do. We put customers first and try to keep them happy. By doing that, we hope to build long-term relationships. “
“We have dreams and aspirations. We hope to continue to grow as a company both in size but equally important in our reputation for quality work and top customer service. I like our niche, working with customers and building lasting relationships. I think we’re in the process of earning an excellent reputation as a company that does quality, on-time work. As long as we keep doing what we’re doing, I’m optimistic that our services will be in demand in the years to come.”